Customer Testimonials

We believe nothing speaks louder than the words of a satisfied customer. See what people have to say about our company!



Thanks for your quick response getting our heating and cooling up back up and running. Based on the weather forecast it appears to be just in time! Your guys yesterday did an outstanding job. They were very professional, knowledgeable and answered all my questions. I'll be sure to recommend West Jefferson Plumbing and Heating to everyone I know in need of your services!

Tim H, Hilliard


I just wanted to you let you know what a great experience it was working with you and your guys. First of all you were on time for your first visit. That means a lot. I appreciate your being straightforward and not trying to sell us something we didn't need. We got exactly the product we wanted, even with some changes and many questions from me.

Your employees were on time also, were very professional, and did quality work. The A/C and furnace work great. I'm looking forward to working with you in the future and have been recommending your company to others.

Dave G, Marysville


In a time of slipshod businesses and broken agreements, it's great to find an exceptionally good business. West Jefferson Plumbing and Heating installed geothermal heat for us, and there were some problems (some due to Mother Nature.) How these problems were handled is what makes West Jefferson Plumbing and Heating a company we will use again and refer to our friends. Everything was taken care of to our high expectations. Thanks West Jefferson Plumbing and Heating.

Richard & Dana, Plain City


This letter is sent to complement all of you on your professional and friendly service. My husband and I have used your company for many years to service our heating, cooling, and plumbing needs; and we have personally recommended you many times to our friends and our church maintenance committee. We have always gotten great service from your company and fair pricing. Especially we would like to thank Wayne for going above and beyond to get us some financial relief when our furnace recently had problems, and needed some fairly expensive repairs (some under warranty and some not). We would also like to thank the very knowledgeable and courteous service technicians that came to our home to work on the heat pump and furnace. You were all extremely efficient, friendly, and worked very hard to make sure that all the problems with our furnace were repaired correctly. Thanks to all of you at West Jefferson Plumbing & Heating for terrific service and fair pricing.

Pam & Ken, London


To West Jefferson Plumbing & Heating: I wanted to tell you that we have been very happy with our new heat pump, but we have been even happier with your service. Everything-scheduling, installation,"quieting down", other fine-tuning, and problem solving, was done always with our satisfaction in mind. My questions and phone calls to Ivan, and Wayne, were always answered in an "a.s.a.p." manner. It was great doing business with you!

Chris, Plain City


I was in a panic when I contacted West Jefferson Plumbing & Heating. My daughter was scheduled to be married on June 17th, and our A/C had gone out and could not be repaired. In addition, we had a 40 year old furnace that needed replacing. My in-laws from Florida were scheduled to arrive, and were planning to to stay with us on June 16. An in-town firm could not repair our furnace until after the wedding, at an estimated cost of $8200. I contacted Ivan Mast, owner of West Jefferson Plumbing & Heating, and he gave me an estimate of $6100 over the phone for a more efficient furnace and a larger A/C. He said they could be there on June 15 and could complete the work in a day. In addition, they arranged an energy audit that qualified us for rebates and tax credits for a total of $1000. In other words, this company saved me over $3000, but more importantly, they got to us in a timely fashion. The technicians that came were awesome. They were punctual, worked non-stop, finished around p.m., and cleaned up after themselves. All I can say is WHEW and THANKS West Jefferson Plumbing & Heating!!! Your company saved the day! I HIGHLY recommend this company. They are sure to have me as a repeat customer.

Rosina, Columbus